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Lending and death threats
Crown Resorts is still facing the heat in Western Australia (WA) as a Royal Commission assesses its suitability to hold a casino license. In the latest twist in the story, Financial Counselling Australia (FCA) has raised concerns over predatory lending on the gaming floor of the operator’s Crown Perth casino.
a gambler subjected to death threats after receiving a loan of AU$10,000 (US$7,257)
Speaking with the Royal Commission, the financial counselors’ body revealed details of multiple cases in which loan sharks targeted gamblers in or near Crown Perth. As reported by ABC Australia, one such instance saw a patron being subjected to death threats over a casino loan of AU$10,000 (US$7,257).
Crown Perth general manager of security and surveillance Brian Lee responded to the accusations last week. He said the casino had taken steps to issue bans to suspected loan sharks with a minimum term of two years. However, one predatory lender supposedly operated in the casino for 11 years before receiving a ban.
Victims come forward
Under current Australian law, casinos such as Crown Perth cannot provide credit to patrons. However, according to the FCA, Crown Resorts has turned a blind eye to the operations of loan sharks in the Western Australia casino. Speaking with ABC Australia this week, Lauren Levin, director of policy and campaigns for the FCA, described Crown’s inaction as a form of “willful blindness.”
he would “end up with concrete boots” if he failed to repay
The FCA noted a number of instances in which loan sharks preyed on Crown Perth patrons. One gambler, named Stuart, lost AU$10,000 he had received as part of a loan shark agreement on the casino floor. He later received intimidating texts from the lender, with one threatening that he would “end up with concrete boots” if he failed to repay.
Another Crown Perth gambler, Aarush, sought help from the FCA with a debt of AU$100,000 (US$72,574). Although he initially said he owed this to friends, he later confessed he borrowed the money from a loan shark in the casino. Aarush had to pay the lender around 50% on top of what he borrowed initially.
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Loan shark avoids ban
Crown Perth general manager of security and surveillance Brian Lee has defended the casino’s operations by noting its system of banning any suspected loan sharks. However, the Royal Commission heard evidence that one such lender operated for more than a decade before the casino proceeded to ban him, despite staff voicing concerns about his behavior on numerous occasions.
A customer first complained about the suspected loan shark, a high roller known as Patron S, in 2009. The casino’s security and surveillance team later raised concerns around Patron S’s behavior on 18 separate occasions between 2013 and 2015. Despite this, the supposed lender only received a ban from the establishment in 2020.
Criticism from all angles
In addition to this criticism in regard to predatory lenders, Crown Perth is also facing the heat on a number of other issues.
Last week, the Royal Commission heard of links between Crown Perth’s high roller business and organized crime. A police commissioner told the inquiry that criminals utilize the Hawala system to offset cash through casino junkets. He said this allows them to avoid detection from authorities while cleaning illicit funds.
kept its VIP room open during the last lockdown
Just a few days prior, WA officials also heard testimony from a Crown Perth employee who claimed the casino had transgressed COVID-19 lockdown rules. She told the commission that the casino kept its VIP room open during the last lockdown period. In contrast, Lee told officials that the gambling facility had permission from the authorities to stay in business.
The Crown saga continues
In Western Australia, the Royal Commission is continuing its investigation into the Crown Perth casino. It is hoping to assess whether its operator, Crown Resorts, is suitable to hold a casino license in the Australian state. Unfortunately for the James Packer-owned gambling giant, the Commission has just listened to a damning testimony from one of the region’s most senior police officers.
a clear link between organized crime and the Perth casino’s high roller business
Speaking on Thursday, deputy police commissioner Col Blanch told the inquiry that there is a clear link between organized crime and the Perth casino’s high roller business. He said that by using the Hawala system, criminals can offset cash through casino junkets. This subsequently allows them to avoid detection from authorities, with the illicit funds remaining “hidden” among Crown Perth’s VIP business.
Following a recent extension, the investigation into Crown Perth will now continue until March 2022.
Hawala makes laundering possible
Hawala is an informal method of transferring money without any physical funds actually moving. Existing outside of the traditional banking systems, the process is heavily based on trust. It provides anonymity in its transactions, with no official records kept. Authorities are unable to trace the source of the money as a result.
Many of the people often involved in Hawala are legitimate business people”
As reported by The Australian, Blanch explained to the inquiry how criminals utilize this system to launder illicit funds. He described a situation in which an overseas person might use Hawala to gain access to additional gambling money, but then end up playing with drug trafficking cash through arrangements made by a broker. According to Blanch, this could happen without the gambler even knowing about the illegal source. “Many of the people often involved in Hawala are legitimate business people,” he told the Commission.
The senior police officer described the Hawala system as an “overall money laundering risk,” and one not just limited to casino gambling. With this in mind, Blanch said he would prefer to improve dialogue between Crown Perth and the authorities to ensure that they can look into any high-risk multimillion-dollar gambling events.
Crown gives its defense
Prior to hearing the police officer’s testimony, Crown Resorts internal audit manager Rachel Murray defended the operator’s procedures. She described Crown Perth’s internal audit regime as “robust”, arguing that the operator did everything in its power to identify “the risks and controls” of junket operators.
According to Murray, the managing of junket operators mainly falls within the remit of Crown Melbourne. She asserted that she has no involvement in the internal audit of that department, and so has “no visibility” over the way in which the Melbourne casino operates.
Despite defending the system, Murray ultimately admitted that Crown could make improvements. She told the commission that she did not feel comfortable contacting board members, agreeing that this constituted a “structural failure.”
A potential lockdown breach
On Tuesday this week, Crown Perth’s director of casino operations for gaming machines Melissa Smith revealed that the casino had transgressed COVID-19 lockdown rules. She told the commission that the casino’s VIP room, the Pearl Room, remained open during the last lockdown period. Her husband and Pearl Room manager, Richard Smith, supported that testimony.
received approval from the casino watchdog and Western Australia Police
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However, on Wednesday, the casino’s general manager of security and surveillance Brian Lee argued against this. He told the commission that Crown Perth had received approval from the casino watchdog and Western Australia Police to allow the Pearl Room to remain open.